Shipping Policy
Last updated: 5 October 2026
This Shipping Policy applies to all orders placed on https://luxefer.in/, operated by AV ASSOCIATION.
2.1 Where We Ship
We currently ship within India only. We do not offer international shipping at this time. Delivery is subject to your pincode being serviceable by our courier partners.
2.2 Shipping Charges
- Free shipping on all orders of Rs 999 and above.
- For orders below Rs 999, a shipping fee of applies and is shown at checkout before you pay.
- Cash on Delivery (COD) is available on serviceable pincodes with no additional COD charges.
2.3 Dispatch and Delivery Timelines
- Dispatch: within 1-2 business days of order confirmation.
- Delivery: within 3-7 business days of dispatch, depending on your location.
- Business days exclude Sundays and public holidays. Timelines are estimates, and delays may occur due to weather, festivals, high order volumes, courier issues or other circumstances beyond our control.
- Orders placed on Sundays or public holidays are processed on the next business day.
2.4 Order Tracking
Once your order is dispatched, we will send you the tracking details by email, SMS or WhatsApp, using the contact details you provided at checkout. You can use the tracking link to follow your shipment.
2.5 Delivery Attempts and Undelivered Orders
- Our courier partner will usually make multiple delivery attempts. Please keep your phone reachable and provide a complete, correct address and pincode.
- If delivery fails because of an incorrect or incomplete address, an unreachable customer or refusal to accept the parcel, the order may be returned to us (RTO).
- For prepaid RTO orders, we may re-ship on payment of the shipping charges, or refund the order value after deducting shipping charges. For COD orders refused repeatedly, we may restrict future COD orders.
2.6 Inspecting Your Parcel
Please check that the outer packaging is sealed and undamaged at the time of delivery. We strongly recommend recording an unboxing video when you open the parcel, as it is required to raise a claim for damaged or wrong items (see our Return & Refund Policy). If the package is visibly tampered with or damaged, please do not accept it and inform us immediately.
2.7 Delays, Lost or Damaged Shipments
If your order has not arrived within 7 business days of dispatch, or if it is lost in transit, contact us at support@luxefer.in or +91 86849 38065 with your order number. We will coordinate with the courier partner and arrange a replacement or refund where the shipment is confirmed lost.
2.8 Order Cancellation
Orders cannot be cancelled once dispatched. Before dispatch, you may request cancellation through our support channels.
2.9 Contact
AV ASSOCIATION | Email: support@luxefer.in | Phone / WhatsApp: +91 86849 38065